East Midlands Railway Reviews

Travelling home on the 17:32pm from London and despite the lack of catering the kind Train Guard Steph offered to get me a drink from First Class. She was so helpful and professional that EMR should recognise her for she is a true asset to the business. Thank you Steph and EMR for making my journey both special and memorable.

Went first class to London no ticket inspection so filled up with youths with foul language cost me £220 to travel to London ,the train inspector was too busy chatting with other staff on front train .I will never travel with theses again

My trains have been cancelled (strike) totally last minute - not even 24 hours notice!! - and the company I booked with won't refund me... they said I have to rebook for the same destination for another time - but there are no trains available to get me there on time and it would also be more expensive anyway. They told me to call East Midlands to sort who just tried to pass the buck back to where I booked. I said "But it's East Midlands who have cancelled isn't it?" the guy said "well yes" but still was no help at all. Absolute joke! This has ruined mine and my friends weekend completely as we now can't go away and see each other as we can't get there. I'm so upset. The guy on the phone wasn't helpful either. I couldn't be less impressed or more angry.

Terrible. Dirty trains, unhappy staff, broken seats, closed toilets - and that’s if you can actually use your ticket as they always seem to be on strike!
Almost impossible to get a refund on tickets due to strike action. Travelling by train will be my last resort from now on.
Get your act together EMR!!!

The worst train service in the UK hands down. Late to stops. Trash all over. Urine soaked restrooms. Train cars that smell like exhaust 100% of the time. Just awful.

Does this company ever have a train arrive on time? Doubt it! Delayed from Hucknall to Nottingham, then Nottingham to St Pancras return both delayed and had to race to my connecting train home just getting it in time! Smelly, dirty carriages with more grease and slime on the headrests than I’ve seen in a long time - I’m sure have not been cleaned for many months. What an embarrassment for the East Midlands.

Train was delayed over an hour. Have been trying for days to claim my Delay Repay. I keep being told my card details are being rejected. It's funny how it all seemed to work when they were taking the money from me!! It's impossible to contact them unless you phone and spend even more money. I have had to claim from LNER before and it took me 5 minutes at the most. Maybe EMR should take a leaf out of their book.

Website not fit for purpose. First says no tickets, refine search but if I changed my search to 6 months ahead and then back to what I wanted amazing, there are now tickets, where were they hiding?. Booked an Advance ticket, not because I want to travel with these guys but it's the only train company available for my journey, but not able to reserve seats - why the heck not????? When I had finally finished my booking after several more stupid and frustrating hiccups, gave option to create an account, wait, no couldn't do that either. Who do they get to build their website because it's absolute rubbish and I just can't wait for the joys of travelling with them, that is, of course, if there isn't a strike, perhaps that would be a bonus!

So booked tickets from centre parcs for 2 of our kids who needed to get back to college on the Monday. On the Tuesday before we received an email to say the train is no longer on the timetable so they will now need to leave centre parcs at 6.15 am and the journey will be 2 hours long. And this is why I don't use trains very often- service is not reliable, trains often cancelled or late. We have an electric car now and we drive to London to avoid the train, having spent decades commuting on them. Now with all the striking, I think more people will do this and you are shooting yourselves in the foot!

Be careful trying to book a first class ticket as the price shown for 1st class is for a same day return! It's only when you progress to book your ticket that the cheaper price is NOT for either an open be return or on a subsequent date. Do not get caught out.

No USB sockets. 2 nearest toilets have doors that won’t lock. No food or drink at all for a 2hr train journey. Spoke to a staff member who said it had been that way on most services for months. Tannoy inaudible in my carriage.

I've been using this service for more than a year; and this summer, it saddens me to say that it's only getting worse and worse.
It was a massive disappointment that today all of us passengers from East Mids Parkway have been essentially "kicked out" of the train before we even board because of "health and safety reasons". Train is currently my only way to reach work. Who's gonna pay me the taxis that I have been booking more and more lately because their services have escalated that bad? Them?

I don't think so.

Please, please please strip this company of its franchise! I write this as I, yet again sit on hold trying to get a refund on a ticket which hasn't appeared in my online bookings or for which I haven't received an email confirmation despite the money being taken from my paypal account. 24 minutes on hold so far and counting...

Filthy, disgusting old rolling stock with no tables, no phone sockets and no integrity.

Yet extortionate prices.

If you work for this company you should be ashamed of yourself

No country in the developed world treats costumers like this

And they have the cheek to be putting up tickets gates in kettering/wellingborough/corby

Dismall

We deserve better

Firstly boarding information said first class at front of train, but was actually at the rear of train had seats in carriage G seats 20 and 24, carriage was very dirty food, rubbish on floor had to wipe seats as mess all over them, the trolley dolly just went passed and blanked us, left his manners in toilet i think , not a pleasant trip considering it was first class , lots of improvements need to be made or best still someone else gets next franchise